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MOQ:
50–100 units
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Lead Time:
2–4 weeks (custom)
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Shipping:
Worldwide
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Customization:
Yes
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Wholesale inquiries
Please email: destinyaxiscom@gmail.com
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Press & collaborations
Reach out to info@destinyaxis.org
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Affiliate program
We are launching soon. Sign up for our newsletter to get notified.
Aligned with Your Destiny Axis
Everything you need to know about ordering, customization, and meaningful gifting.
Q: Do you sell to both individuals and businesses?
A: Yes. We offer both retail purchases and tailored solutions for corporate and bulk gifting needs.
Q: Q: How do I place an order?
A: You can order directly through our website for standard items.
For custom or bulk requests, please contact us via the inquiry form or email.
Q: Do you offer gift packaging?
A: Yes. All products are carefully packaged, and premium gift packaging options are available upon request.
Q: What types of businesses do you work with?
A: We collaborate with companies, event organizers, agencies, and cultural brands worldwide.
Q: Can you create fully custom designs?
A: Yes. We can develop exclusive designs based on your concept, brand story, or event theme.
Q: How does the customization process work?
A: customization process is：
- Submit your request
- Confirm design direction
- Receive mockups
- Approve sample
- Begin production
Q: Is there a minimum order quantity (MOQ)?
A: Yes. MOQ depends on the product and customization level. Most custom orders start from 50–100 units.
Q: Do you offer volume discounts?
A: Yes. Pricing is tiered based on quantity. Larger orders receive better rates.
Q: Can I order samples before bulk production?
A: Yes. Sample orders are available. Sample costs may be credited toward bulk orders.
Q: How long does production take?
A: Standard items: 3–7 business days
Custom orders: 2–4 weeks depending on complexity
Do you offer rush orders?
A: In some cases, yes. Please contact us to confirm availability.
Q: Do you ship internationally?
A: Yes. We ship worldwide.
Q: How long does shipping take?
A: Standard international shipping: 5–12 business days. Express options are available
Q: Do you offer free shipping?
A: Free shipping may be available for orders above a certain value (e.g. $99+).
Q: Will I need to pay customs duties?
A: Depending on your country, customs fees may apply and are the responsibility of the recipient.
Q: What makes your products unique?
A: Our pieces are inspired by traditional Chinese craftsmanship and reinterpreted for modern life—combining cultural meaning with refined design.
Q: Are your products handmade?
A: Many of our products involve handcrafted elements created by skilled artisans.
Q: Do your products have cultural or symbolic meaning?
A: Yes. Each piece reflects elements of Eastern philosophy, symbolism, and intentional design.
Q: What is your return policy?
A: Retail items may be returned within a specified period if unused and in original condition.
Custom orders are generally non-refundable unless defective.
Q: What if my order arrives damaged?
A: Please contact us within 48 hours with photos, and we will resolve the issue promptly.
Q: How can I contact you?
A: You can reach us via email or the contact form. We typically respond within 24–48 hours.
Questions about Products
Q: Do you sell gift boxes or wrapping?
A: Yes. Most items come in a silk pouch or a simple gift box. For an additional fee, we offer premium rigid gift boxes with ribbon, custom inserts, and a branded sleeve. Add gift wrapping at checkout.
Q: Are your products ethically sourced?
A: Absolutely. We work directly with small family workshops and certified artisans. All materials are purchased from suppliers who adhere to fair labor and environmental standards.
Q: What does the “Fu” character mean on your stickers?
A: “Fu” (福) means good fortune, happiness, and blessing. It is one of the most cherished symbols in Chinese culture, often displayed during Lunar New Year and special celebrations.
Q: Do you have zodiac animal designs?
A: Yes. We have twelve zodiac animal motifs on stickers, phone cases, and some bracelet charms. You can find them under the “Zodiac Collection” or use the search bar.
Q: Can I request a specific color for my red string bracelet?
A: Our classic red string is the traditional color. For bulk custom orders, we can offer other colors (gold, black, or five‑element colors) upon request, with a minimum quantity of 100 units.
Q: How durable are the phone case prints?
A: We use UV‑cured printing or heat transfer. The design is scratch‑resistant and will not fade under normal use. Avoid prolonged direct sunlight and harsh chemicals.
Q: What materials are your red string bracelets made of?
A: Our red string bracelets use high‑quality polyester or cotton cord (soft, durable, and colorfast). The decorative beads are natural jade, agate, or gold‑plated brass. All materials are nickel‑free and hypoallergenic.
Q: Are your phone cases compatible with all phone models?
A: We support the latest iPhone (14, 15, 16 series) and Samsung Galaxy (S23, S24, Note series). For other models, please check the product page or contact us – we may be able to source them for bulk orders.
Q: Are your stickers waterproof?
A: Yes. Our stickers are printed on high‑quality vinyl with a matte laminate. They are water‑resistant, UV‑protected, and suitable for laptops, water bottles, and outdoor use.
Q: Can I buy just the jade bead without the bracelet?
A: Currently, we sell only finished bracelets. However, for corporate orders of 100+ units, we can provide loose beads as add‑ons. Contact our corporate team for details.
Custom & Corporate
Q: Do you offer custom logo printing?
A: Yes. We can print or engrave your company logo on select products – bracelets (charm or tag), phone cases (back or corner), and sticker sheets. Minimum order quantities apply.
Q: What is the minimum order quantity for custom products?
A: Lower quantities may be possible for sample orders – please inquire.
- Red string bracelets with logo charm: 50 units
- Custom phone case (full‑color print): 100 units
- Custom sticker sheet (with your design): 200 sheets
- Gift sets: 100 sets
Q: How long does a custom order take?
A: Sample production: 2–3 weeks (including design approval). Bulk production: 4–6 weeks after sample approval. Shipping time is additional.
Q: Can I mix different products in one bulk order?
A: Yes. For corporate gifting, we can create a mixed package (e.g., bracelets + phone cases + stickers) with consistent branding. Minimum total quantity still applies.
Q: Do you provide custom packaging?
A: Yes. We can print your logo on the gift box, add a custom insert, or design a fully bespoke box. Additional fees and lead time apply.
Q: Can I request a sample before placing a large order?
A: Absolutely. Sample orders are welcome. You will pay for the sample and shipping. The sample cost is deducted from your final bulk order if you proceed.
Q: What is the price range for corporate gifts?
A: Volume discounts available for larger quantities.
- Basic logo bracelet: $4.50 – $8.00 per unit (50–500 units)
- Custom phone case: $6.00 – $12.00 per unit
- Sticker sheet: $0.80 – $1.50 per sheet
- Gift set (bracelet + case + sticker + box): $12.00 – $20.00 per set
Q: Can you create a completely new design for my company?
A: Yes. We offer bespoke design services. You provide a brief or reference images, and our design team will create mockups. Fees start at $150 per design, waived for orders over $2,000.
Q: Do you offer drop‑shipping for corporate orders?
A: We can ship directly to your clients or multiple addresses for an additional handling fee. Contact us with your requirements.
Q: What payment methods do you accept for bulk orders?
A: We accept bank transfer (wire), PayPal, and major credit cards. For orders over $2,000, we require a 50% deposit and 50% before shipment.
Ordering & Payment
Q: How do I place an order?
A: Simply add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm. You will receive an order confirmation email immediately.
Q: Do I need an account to buy?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and earn loyalty points (coming soon).
Q: What currencies do you accept?
A: All prices are in US Dollars (USD). Your bank or card issuer will convert the amount at their exchange rate.
Q: Can I cancel or change my order after placing it?
A: We process orders quickly. If you need to cancel or modify, please contact us within 2 hours of placing the order. After that, the order may have entered fulfillment and cannot be changed.
Q: Do you offer discounts for first‑time buyers?
A: Yes. Sign up for our newsletter and receive a 10% off coupon code for your first order.
Q: How do I use a coupon code?
A: Enter the code at checkout in the “Discount” box and click “Apply”. The discount will be reflected in your total.
Q: Can I combine multiple coupon codes?
A: Only one coupon code can be used per order unless otherwise stated.
Q: Do you offer a price match guarantee?
A: We strive to offer competitive prices. If you find an identical product from a reputable competitor at a lower price, contact us and we will consider a price match.
Q: What taxes and duties are applied?
A: For orders shipped within the US, applicable state taxes are calculated at checkout. For international orders, customs duties and import taxes may apply and are the responsibility of the buyer.
Q: Can I get an invoice for my corporate order?
A: Yes. After placing a bulk order, we will send you a pro‑forma invoice and a final commercial invoice with your company details.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide to most countries. If your location is not available at checkout, please contact us.
Q: How much is shipping?
A: For bulk orders, shipping is quoted separately.
- Standard shipping (5–12 business days): Free on orders over $99; otherwise $6.99 flat rate.
- Express shipping (2–4 business days): Calculated at checkout based on weight and destination.
Q: How long does it take to process an order?
A: In‑stock items are processed within 1–2 business days. Custom orders require longer (see custom section).
Q: Can I track my order?
A: Yes. You will receive a tracking number via email once your order ships.
Q: Do you ship to PO boxes?
A: For standard shipping, we can ship to PO boxes within the US. For express or international orders, a physical address is required.
Q: What happens if my package is lost or stolen?
A: We are not liable for lost or stolen packages after delivery confirmation. However, we will assist you in filing a claim with the carrier. For valuable orders, we recommend purchasing shipping insurance at checkout.
Q: Do you offer expedited production for corporate orders?
A: Yes, for an additional rush fee. Please contact us with your deadline, and we will see what is possible.
Q: Can I change my shipping address after ordering?
A: Contact us immediately. If the order has not been shipped, we may be able to update the address. Once shipped, the address cannot be changed.
Q: Why was my order split into multiple shipments?
A: Occasionally, items may be shipped from different warehouses. You will receive separate tracking numbers for each shipment.
Q: Do you ship to military addresses (APO/FPO/DPO)?
A: Yes. We ship to APO/FPO/DPO addresses via USPS. Please allow extra delivery time.
Returns & After‑sales
Q: What is your return policy?
A: We accept returns of unused, undamaged items in original packaging within 30 days of delivery. Customized products (with logo or bespoke design) are non‑returnable unless defective.
Q: How do I start a return?
A: Contact us with your order number and the reason for return. We will provide a return shipping label (cost deducted from refund unless the item is defective).
Q: Who pays for return shipping?
A: For non‑defective returns, the buyer pays return shipping. For defective or incorrect items, we provide a free return label.
Q: How long does it take to receive a refund?
A: Once we receive the returned item and inspect it, refunds are processed within 5–7 business days. The refund will be credited to your original payment method.
Q: My item arrived damaged. What should I do?
A: Please take photos of the damage and the packaging, then contact us within 7 days of delivery. We will arrange a replacement or refund.
Q: Can I exchange an item for a different size or color?
A: We do not offer direct exchanges. Simply return the original item (following the return process) and place a new order.
Q: Do you offer warranties on your products?
A: We provide a 30‑day quality warranty against manufacturing defects. Normal wear and tear, misuse, or accidental damage is not covered.
Q: I received the wrong item. What now?
A: Please contact us with your order number and a photo of the item you received. We will send the correct item at no extra cost and provide a return label for the wrong one.
Q: Can I return a corporate bulk order?
A: Customized bulk orders are final sale unless there is a clear manufacturing defect. Non‑customized bulk items may be returned within 30 days, but the buyer is responsible for return shipping.
Q: How do I contact customer support?
A: Email us destinyaxis@outlook.com(for general inquiries) or destinyaxiscom@gmail.com (for bulk/custom orders). We respond within 24 hours (Monday–Friday). You can also use the contact form on our website.