Privacy policy

🛡️ Privacy Policy

Last updated: April 2026

1. Introduction

DestinyAxis (“we,” “our,” or “us”) operates this website and online store (the “Services”), offering curated Eastern aesthetic gifts, including red string bracelets, silk scarves, ceramic mugs, phone cases, sticker sheets, and other Chinese‑style cultural products. Our store is powered by Shopify, which enables secure commerce and data handling.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website, communicate with us, or participate in our services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters relating to personal information.

2. Information We Collect

When we use the term “personal information,” we refer to any information that identifies, relates to, or can reasonably be linked to an individual. We may collect or process the following categories of personal information depending on how you interact with our Services, where you live, and applicable law.

a. Contact and Account Information

  • Name, email address, phone number, billing and shipping address

  • Account details such as username, password, and preferences

b. Financial Information

  • Payment card and transaction details, billing information, and confirmation records
    (Note: all payments are processed by Shopify or trusted third‑party processors; we do not store full credit card numbers.)

c. Order and Gift Details

  • Products purchased, gift messages, customization options (e.g., engraved names or logos)

  • Recipient name and address (if shipping a gift directly)

d. Device and Usage Data

  • IP address, browser type, operating system, time zone, and interaction logs

  • Session information, preferences, viewed items, wish lists, and purchase history

e. Communications

  • Messages, feedback, customer support inquiries, and social media interactions

We do not collect sensitive personal data (e.g., birth time, health information, or biometric data). Any cultural symbolism associated with our products (e.g., choosing a red string bracelet) is entirely your choice and does not require us to collect additional personal information.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you, when you create an account, place an order, sign up for our newsletter, or contact us.

  • Automatically, when you interact with our Services via cookies or similar technologies.

  • From service providers, such as payment processors or analytics tools.

  • From partners or third parties, when you choose to link or integrate external platforms (e.g., social media logins).

4. How We Use Your Personal Information

We use your personal information for the following purposes:

a. To Provide and Improve Services

  • Process payments, fulfill orders, and deliver products (including engraved or customized items)

  • Communicate with you about your order status, shipping, and returns

  • Customize product recommendations and improve user experience

b. Marketing and Communications

  • Send marketing emails or personalized offers (only if you opt in)

  • Provide updates about our services, new collections, or promotions

  • You may unsubscribe at any time using the “unsubscribe” link in our communications

c. Security and Fraud Prevention

  • Authenticate user accounts

  • Detect, investigate, or prevent unauthorized or fraudulent activity

  • Maintain secure transactions and protect user data

d. Legal and Compliance

  • Comply with legal obligations and respond to lawful requests from authorities

  • Enforce our terms, protect our rights, and resolve disputes

5. How We Disclose Personal Information

We may disclose your personal information to third parties in the following cases:

  • With Shopify, which hosts and operates our store. Shopify processes personal information to provide and improve its platform. See Shopify’s Privacy Policy for details.

  • With service providers, such as payment processors, shipping carriers (e.g., USPS, DHL, FedEx), analytics tools (e.g., Google Analytics), and marketing platforms (e.g., Klaviyo).

  • With marketing and advertising partners, only if you have opted into receiving marketing materials.

  • With affiliates or subsidiaries, to provide consistent customer experiences.

  • During a business transaction, such as a merger, sale, or reorganization.

  • When required by law or to protect the rights and safety of our business, users, or others.

We do not sell or trade your personal data under any circumstance.

6. Relationship with Shopify

DestinyAxis is built on Shopify. When you interact with our site, your information may be shared with and processed by Shopify to provide and improve their services (including personalized advertising features). Depending on your jurisdiction, Shopify may act as an independent data controller for some processing activities.

You can learn more or exercise your data rights with Shopify here:
👉 Shopify Consumer Privacy Policy
👉 Shopify Privacy Portal

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law.

  • Order and transaction data: up to 7 years (for accounting and legal compliance)

  • Marketing preferences: until you withdraw consent

  • Account information: until you request deletion

You may request deletion at any time by emailing support@destinyaxis.com.

8. Data Transfers

Your information may be transferred and processed in countries other than your residence (including the U.S., Canada, and the EU). When transferring data outside the European Economic Area (EEA) or the UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.

9. Your Rights and Choices

Depending on your region, you may have the following rights:

  • Access / Know – Request details of personal information we hold about you.

  • Delete – Request that we delete your personal information.

  • Correct – Request correction of inaccurate information.

  • Portability – Request a copy of your data in a portable format.

  • Opt‑out of Sale/Sharing – Opt out of targeted advertising or data sharing.

  • Withdraw Consent – Withdraw previously given consent for data processing.

  • Restrict or Object to Processing – Request limitations on how we use your data.

You can exercise your rights by contacting us at support@destinyaxis.com. We may require identity verification to process such requests.

For EU/UK residents, you may also contact your local data protection authority if you believe your rights have been violated.

10. Children’s Data

Our Services are not directed to children, and we do not knowingly collect data from individuals under the legal age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided personal data, please contact us immediately to request deletion.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Operate and improve our Services

  • Remember your preferences (e.g., language, currency)

  • Analyze traffic and usage

  • Deliver relevant product suggestions

You can manage cookie preferences in your browser or opt out of tracking through cookie banners. Most browsers allow you to block or delete cookies.

12. Security

We take appropriate technical and organizational measures to safeguard your data. However, no system is entirely secure; any transmission of data is at your own risk.

13. Updates to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted here with a revised “Last Updated” date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

📧 destinyaxiscom@gmail.com or info@destinyaxis.org

DestinyAxis – Eastern aesthetic gifts for business and life.
Our products are cultural items, not medical, legal, or financial devices.